29th March 2011
‘That manager can’t delegate’ is a common complaint against the ineffective manager. The senior manager will berate the junior manager for holding on to all their workload, and not appreciating that they have a team to whom they should delegate.
Delegati...
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27th January 2011
A great maxim for excellent Customer service is, make it EASY for the Customer to do business with you! If the Customer finds it easy and pleasurable to do business with you, they will return, and they will also want to buy more.
Make it Easy
Using t...
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